DEAR Wellness Centre
Destiny Empowerment and Restoration Centre
Last Updated: October, 2026

At DEAR Wellness Centre, we respect your privacy and are committed to protecting the personal information you share with us. Whether you contact us for counselling, life coaching, consulting, workshops, training or general information, we aim to handle your information responsibly, respectfully and confidentially.

This Privacy Policy explains how information may be collected, used, stored and protected when you visit DEAR Wellness Centre’s website, communicate with us or enquire about our services.

1. Information We May Collect

Depending on how you interact with DEAR Wellness Centre, we may collect information such as your:

• name;
• telephone number;
• email address;
• information submitted through website contact or enquiry forms;
• service or programme you are interested in;
• appointment or consultation requests;
• communications sent through email, telephone or WhatsApp;
• information voluntarily provided when communicating with us; and
• basic technical website information, such as browser, device or website usage information, where applicable.

When counselling or another professional service begins, additional information may be collected as necessary to provide that service. Appropriate consent and confidentiality procedures should apply separately to those professional records.

2. How We Use Your Information

Information collected may be used to:

• respond to enquiries;
• arrange consultations or appointments;
• communicate about requested services;
• provide counselling, coaching, consulting, workshops or training;
• administer programmes and services;
• improve our website and services;
• maintain appropriate administrative or professional records;
• communicate important service-related information; and
• fulfil applicable professional, safeguarding or legal responsibilities.

DEAR Wellness Centre will not sell or rent your personal information for marketing purposes.

3. Counselling Confidentiality

Confidentiality is an important part of the counselling relationship.

Information shared during counselling is treated with care and confidentiality, subject to applicable professional, ethical, safeguarding and legal responsibilities.

There may be circumstances in which confidentiality cannot be maintained absolutely. These may include situations involving serious or imminent risk of harm, concerns regarding the safety or welfare of a child or vulnerable person, or circumstances in which disclosure is required by law or other applicable professional obligations.

The limits of confidentiality should be discussed with counselling clients as part of the informed-consent process.

This website Privacy Policy does not replace the counselling informed-consent and confidentiality agreement provided to clients receiving counselling services.

4. Contact Forms and Website Enquiries

Please avoid including highly sensitive, detailed clinical or personal information in a general website contact form.

Information submitted through our website should primarily be used to help us understand the nature of your enquiry and contact you regarding the service requested.

Submitting an enquiry through the website does not, by itself, establish a counsellor-client relationship.

5. WhatsApp, Email and Electronic Communication

DEAR Wellness Centre may provide options to communicate through telephone, email or WhatsApp for enquiries and administrative purposes.

Although reasonable care is taken when handling electronic communications, no electronic communication platform can be guaranteed to be completely secure.

For this reason, we encourage clients and prospective clients to avoid sending unnecessary sensitive or detailed clinical information through ordinary email, website forms or WhatsApp.

WhatsApp and email should not be used for emergencies or urgent crisis intervention.

6. Children and Young People

Where services involve children or adolescents, DEAR Wellness Centre will seek to handle personal information in a manner consistent with applicable consent, safeguarding, confidentiality and professional requirements.

Depending on the child’s age, circumstances and the service being provided, appropriate parental or guardian involvement and consent may be required.

The privacy and dignity of young people will be respected while recognising applicable safeguarding responsibilities and limits to confidentiality.

7. Workshops, Consulting and Organisational Services

When DEAR Wellness Centre provides services to schools, workplaces, churches, NGOs, community organisations or other institutions, information may be collected for registration, programme administration, evaluation and communication.

Where participant feedback, assessments or evaluation data are collected, reasonable steps should be taken to use and report that information appropriately.

Individual counselling information will not ordinarily be shared with an organisation simply because the organisation arranged or funded a service, except where the individual has consented or disclosure is otherwise required or permitted under applicable obligations.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, understand how visitors use the website and improve the visitor experience.

Third-party services used by the website may also collect limited technical information in accordance with their respective privacy policies.

Where required, visitors may be provided with options to manage their cookie preferences.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

DEAR Wellness Centre is not responsible for the privacy practices, security or content of external websites. Visitors are encouraged to review the privacy policies of third-party services before providing personal information.

10. Protecting Your Information

DEAR Wellness Centre takes reasonable administrative, organisational and technical precautions to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information should be limited to persons who require it for legitimate professional or administrative purposes.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Retention of Information

Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable professional, administrative or legal requirements.

Where information is no longer required, it should be securely deleted, destroyed or otherwise appropriately disposed of, subject to applicable record-retention requirements.

12. Your Personal Information

Subject to applicable law and professional obligations, individuals may contact DEAR Wellness Centre regarding personal information held about them, including concerns about its accuracy, use or handling.

Certain information may need to be retained where required for legitimate professional, safeguarding, administrative or legal reasons.

13. Changes to This Privacy Policy

DEAR Wellness Centre may update this Privacy Policy periodically to reflect changes to our services, website practices, technology or applicable requirements.

The most recent version will be published on this website with an updated revision date.

14. Contact DEAR Wellness Centre

Questions or concerns regarding this Privacy Policy or the handling of your personal information may be directed to:

DEAR Wellness Centre
Destiny Empowerment and Restoration Centre

Telephone/WhatsApp: 868-315-7570
Email: dearwellnesscentre@gmail.com
Website: www.dearwellnesscentre.com

Empower. Restore. Thrive.
One Step at a Time Is All It Takes.